Customer Testimonials
THE BEST, as always! Tim Cough is the ultimate in client service and being on top of the repairs being done. The best the Collection has ever had!
Maserati Ghibli - Great professional service department, highly recommended. The Job was well done and all the staff was courteous.
Good service overall. Although one thing we didn't like is that car wasn't ready when we arrived and had to wait over two hours with no or very little explanation nor communication. And just when we were ready to drive out, they had to take back again. Minor details but significant. Specially when all documentation was signed before to avoid loos of time like we ultimately ended up having.
I recently leased an Audi at The Collection. I was greeted by Kelsey Giebel who exceeded all my expectations. I was impressed by her patience, knowledge and customer service skills. She continued to answer/address all my questions, days after the leased was completed, in spite of her busy schedule with other new customers. My experience at The Collection with Kelsy and all the team members that I encountered was 'World Class"!
This is not going to a see a dealer. This is going to visit family.
I received a Professional and very. friendly attendance . Car received well : quickly check in . Administrative doc processed fast
The people at collection let you feel extra special , Luis Hernandez in particular . He gave me the white glove treatment all the way till new car was in my condo . Will only buy at this dealership . The honesty and quick handling of purchasing a car is unmatched . Luis Hernandez is a great sales person to deal with and a great person . Will shop again ! 5 stars !
Seamless experience is by leasing our Alfa Romeo. Charmain was great, efficient, and thorough. Great experience. Ken Pyatt
I am very pleased with the work and service that I received at the Collection, and I must say that Mikhail is a professional and a very courteous person. He immediately took care of me and he made arrangements for a loaner that I could use during the time needed to correct the issues. All the work was completed and my car is working perfectly. I appreciate it.
The personalized attention offered by Eddieon every service visit is outstanding and professional ! I appreciate the work done at The Collection. I fully recommend Eddie as the best employee that has ever helped me with the service of my car.
Excellent service. Misdiagnosed problem twice but caught it. Fixed car quicker than expected. A bit expensive but time and courtesy excellent.
Jimmy Gonzalez did excellent work making the process easy and seamless. He took the time on the test drive and also took the time to highlight the key features in the Porsche Cayenne.
Andres was amazing to work with! He really knows his the car inside and out. His client service is second to none! His advice when building my car was spot on, he actually advised what not to add and what to add which the end product looked amazing.
An excellent service. I would never go to another dealership for the same brands. I was assisted by Mario RodrÃguez at Maserati. A very kind and fine gentleman that understands what you are looking for.
Very efficient. Service was excellent. Will definitely recommend to all my friends looking for their next car.
Our experience with the Collection was wonderful we were able to lease our Maserati immediately. The staff handled everything in a very professional matter. We will definitely recommend the team at the Collection to our friends and family.
Professional, communicates details of what the car needs and efficient in turn around time , great
June 18 cars.com notified The Collection about me interest in the '15 DB9. Emily Burton said me an email on Mon June 20. I called her early on mon before I read the email. Made a 10K deposit on the 21st. She was very helpful during the purchase process. She sent a buyer's order on the 28th. Talked with Romy Vega on Fri the 24th. He was very patient and kind allowing me extra days to get the funds for the balance payment. This was a cash deal. I electronically signed the buyers order. They overnighted a Carfax report on the 28...
Great customer care service. Ease of schedule appointments. Knowledgeable service advidors. Complimentary transpirtation. Extended hours.
Top service from A-Z, staff very courteous and attentive. Service on vehicle is done on a timely manner, dealer provides transportation, from a loaner to car service to your destination and back. I've been honored to have the same service advisor, Erick Flores, for a few years now, he is truly an example of what customer service should be like, always smiling, remembers my name, calls me to provide status on vehicle when in service, follows up afterwards, he's the BEST!!
Great service always on time and friendly I especially appreciate the Ferrari service director thanks
Jennifer was very attentive and helpful the experience was very good. Overall an efficient and easy process. Appreciated the loaner
Excellent staff, friendly and knowledgeable Would recommend to anyone looking for a pleasant car-buying experience
Always excellent it exceeds my expectations I don’t know what to say to fill up the other 15 words.
I used to go to The Collection for service many years ago, then I stop and started going to Ft. Lauderdale. This year I was not able to drive that farther… Thank you for making the experience great again here in Miami. I will definitely see you guys next year!!
Thank you Erick for the great service and superb customer experience. I have had to take my car in a few times and every time you exceed my expectations. Thank you!
I’m very pleased with the efficiency and the effectiveness of service. Jennifer does an excellent job.
Excellent service, excellent salesman, incredible finance. They don’t BS anyone. As always an incredible dealer
Great customer service and professionalism. Super smooth process especially during such a difficult time in the car marker. Highly recommend Stiles Tanksley.
Miqueas Melendez attended to service my Alfa Romeo and did a great job. My vehicle was serviced on the same day. Great service.
Everything was fantastic, from the valet reception to the nice installation. The salesman Javier was especially corteois and easy to deal with.
Service was was handled professionally, courteously and my F8 was returned cleaned in new condition.
Great service, good inventory of cars, sales team friendlyand good salesmen, quick to do business and
Flawless vehicle Purchasing experience. I would highly recommend this dealership for their professionalism. Thank you
Excellent and quality service and attention all around. Erik is great, but everyone cares and wants to please. I purchased two vehicles there, considering a third. Congratulations!
My service person was great . I want to make sure that my review is communicated to him .
Leo was extremely knowledgeable and friendly. Made the whole process refreshing. Lots of inventory to choose from.
Great service. Friendly, knowledgeable people. Love The Collection. They hire women and men in service department. Good thinking.
Amazing service and friendliness! I have been buying my cars at the collection for 15 years.
Miqueas was awesome and so accommodating, he turned around my car around in record breaking time. I would highly recommend using this company for any vehicle service
Thank you for been so kind I can ask for a better sale guy, thank you Steve, you’re the best, thank you for all your help and support during the process, you guided me trough I can’t be happier with my new car. I always talk about you with my friends because for many years you’re have been there to help me and my family.
Take the experience of buying a car to another level. Before and after you purchase the vehicle
Jennifer, my Service Advisor was extremely efficient and helpful. She went above and beyond to solve any issues and answe my questions
Eric Flores is a great Ambassador for the Collection. A true Professional and very trustworthy!
Great experience, awesome selection of vehicles!! I recommend this dealer to anyone looking for a nice certified use luxury vehicle!!
I cannot say enough about the customer service, extremely friendly, great experience . Please keep up the great work! Staff amazing!!!!and don’t forget the car wash
This dealership is the most professional dealer that I have every dealt with. I am very happy with their Sevice.
Professionalism is always on display. They keep their word and keep you informed about what’s happening. Excellent.
Could not be any happier with the service that was provided from the collection employee’s
Just purchased my second car from this dealership. The sales effort was very low pressure. I live quite a distance from them and they made the whole experience as easy as possible. They were very professional and extremely knowledgeable. Highly recommended.
Jennifer was great and the service was just as amazing. I would highly recommend. Thanks again
Top notch! Car and papers were ready at my appointment time. Luis keeps everything streamlined and didn't try to change or haggle on anything.
Erick Flores at The Collection is the absolute best for my Jaguar Service. He is hard working and upfront and straightforward with his service recommendations. A person you can rely on Thank you, Charles
Excellent in all ways. I was especially pleased with the help I received from assistant service manager Joel Mugisha.
Great first experience for Jaguar service. Drone start to finish, very professional and courteous. Will certainly return.
I am not a customer of Ferrari of Miami. I bought a California T that was originally sold through The Collection. I wanted a copy of the window sticker for the car. Giuseppe quickly provided the sticker without question or qualification. My only regret is that I don't live in Miami so I could get my car serviced at The Collection/Ferrari of Miami.
I just purchased 2 vehicles from this dealer. Both Julio Mata and Andres Jaramillo are above all honest, and go above and beyond to give you the best deal, you get treated like family.
We received excellent and courteous attention by Mary Ann Jaramillo and Carlos Caballero at the service dept
Best place in Miami. Period. Service team and service area are excellent. Highly recommend it.
Fantastic service. Eric Flores is always very helpful, professional and knowledgeable. I have been getting service from the Collection for a few years now and Eric has always been very helpful.
Excellent service. Great staff. The Collection is the very best place to go if you want quality and professional service.
Very nice services , Cooperation and clear details for our agreement. Thank you to. Help me for complete understanding all documents.
Excelentes servicios, buena atención solo necesitan ampliar mas el personal de habla hispana, que existen pocas personas que hablen español
Seamless and efficient process that delivered just what I expected without the usual pretense that comes with the car-buying experience.
Jennifer in the service department is nothing but amazing A true rockstar. She will definitely take great care of you
Charmain Lisenbee is the ultimate professional! He made every aspect of leasing a new Audi such an enjoyable experience.
Cleanliness, convenience, timelines, good service, excellent service advisor. The Collection is overall a very good car dealership with great service.
Excellent service! Went out of their way to satisfy my needs. Very satisfied and would recomand.
The real deal(ership) In south Florida that has proper service Based on my experiences
The folks were very friendly & very helpful. A great place to do business. I highly recommend it
My experience at The Collection was excellent. I worked with Jorge Peńa.who was very thorough and quickly earned my trust.
Ms. Jaramillo worked hard to get all parties to a workable medium that none of the parties were at fault and I thank her for her diligence.
MR DiPietro was professional knowledgable and efficient. Made this transaction very easy smooth and painless. Thank you!
Jennifer Ferrell in service was very competent in checking my vehicle in for service and had a loaner ready. My car was ready when promise. Excellent service.
Great support and service from Thomas at the collection. Highly recommended. I would buy again from The Collection.
Amazing experience, very friendly staff. Juan was amazing. The only dealership where I didn’t feel pressured or uncomfortable. Highly recommended if you’re looking for an Audi
Andrew Harman top notch sales person sold me a 21 Audi Etron Sportback-a fantastic car So happy with brand I purchased a 22 Audi SQ8 4 months later If you desire a satisfying Audi buying experience contact Andrew His professionalism and product knowledge surpasses the competition I drove 30 minutes further out of my to buy from Andrew at The Collection Highly recommend
Outstanding service. Service advisor Jennifer went above and beyond in solving a minor issue. Could not have been better.
My experience has been great. I was going to Warren Henry. I came to you because they couldn’t take me at that time. I count it a Blessing. Then I met Mr. Erick Flores, he’s been a PREFECT GENTLEMAN!!! Every time I need something he comes to my rescue. He keeps me informed and up to date with what’s next. Everyone from the time I enter to be served, and leave is very polite and respectful.
Very attentive, I have never had an isssue, love the seating area, they offer you drinks and free coffee… the advisors and staff always very busy, doing their very best to attend to a very demanding clientele, I hope they at least get a lunch break
Best place to service your vehicle Erick Flores is amazing. They take great care of my Jaguar and me.
Professional and friendly
Rick was amazing at understanding our needs and helped us with a seamless process on our lease. He is great at explaining everything and makes it so easy to make a decision.
Efficient and very professional. Unfortunately the cost of repairs is easily 3-4 times higher than other places. Not practical for me. I have a 2007 Vandenplas which I love but it does not justify spending half the total value of the car in one air suspension repair.
It was all perfect except the electronic signature of documents didn't work and after 3 attempts we had to use paper forms, unfortunately, it took an extra hour that I didn't appreciate, especially since I had coordinated every detail before hand.
Extremely solid treatment from first contact to driving off the lot. Giuseppe Todisco is the best I have dealt with in all my years.
The Collection is like a BIG toy store!! At first it’s a lot to take in but I love it! Joel M. the Assistant Manager of Maserati service is outstanding!!
The service, the attention and the knowledge
An absolutely amazing place
The service was pleasant and efficient. I was treated fairly and was very happy with the process.
I would like to recommend The Collection because they have incredible customer service, are knowledgeable, professional, transparent, and have fantastic service. I bought two cars on the same day as a result. I'm looking forward to buying more in the near future.
Just excellent!!!!! Erick Flores by far makes everything easy for you, The collection is awesome but someone like Erick makes it great makes it excellent!
Employees are very well trained and courteous
Thank you for your excellent service
They get the job done courteously and efficiently! A pleasure buying and servicing experience! 10
Great service! Steve McAloon is outstanding!
Excelente services and attention
A very satisfying experience. Professional, courteous and excellent customer service! It is a pleasure to bring my car here for service and I highly recommend The Collection!!
Espectacular el servicio!
The Collection offers a high end selections of vehicles. The service advisors are awesome. They take care of your car as if it was theirs. They make sure you are scheduled for your vehicle maintenance. They accommodated me to and from the service center. Cosmetics that needs taken care of that I didn’t even mention but they noticed it; they repaired it. Totally awesome customer service with a smile. I recommend you get the experience that I have by making sure your next vehicle is from THE COLLECTION