Customer Testimonials
The Collection Auto Dealership located in Coral Gables provides exceptional service. I recently had my car serviced and I couldn't be happier. Fantastic and professional service provided bt Stephanie my service advisor and Jesus the technician.. An absolute pleasure to deal with. I will recommend to all my friends to visit The Collection... Ray
I want to thank Marcos Rodriguez for coming through in getting my Porsche 911 its new battery. It was a difficult task and Marcos made sure to get it done. Thank you Marcos!
When i had a problem with my car they did there best to solve it
I bought a Maclaren Gt and the car still in the stere It cant be turned on
My car doesn’t work A bought a 200k car and the car still in the store
Great service, great people, I’ve been buying cars from the collection from the last 13 years, never had any issues
Eric my maserati service writer was very knowledgeable. And went out of his way to help me out
I have been trying to reach a human at your local and 800 phone numbers for 3 days...no one answers the phone for sales or for operator for assistance. I have also left several messages and still no return call. I am a dealer who purchased a car from your company and I can't even get a live person to help?!
Very helpful and professional. Repeat customer and more units coming in the future. No hesitation
do not go near these people. Marcos Flores is a lying scam artist salesman. they sold me a Maserati that was apiece of xxxx and told me to xxxx off when I aske for help. This place sucks..they will screw you
To Mr. Jose and the person who hoisted the service I give 5 to the manager 0
I just bought a Porsche Macan here and not only is the dealership beautiful, the service is amazing as well! Eric was so Lind, patient and professional. The manager was as well. It was worth the 1.5 hr drive there!
This is the worst dealer . with the worst service and the worst experience. I just went to the dealer with a flat tire . I explained to service advisor Miqueas Melendez that I needed fix to go back to work. I am a physician . they could not fix it in a timely matter or offer me a loaner for the day. they do not care about the clients . do not ever buy a car over here. BMW will be the way to go
THE BEST, as always! Tim Cough is the ultimate in client service and being on top of the repairs being done. The best the Collection has ever had!
Maserati Ghibli - Great professional service department, highly recommended. The Job was well done and all the staff was courteous.
Good service overall. Although one thing we didn't like is that car wasn't ready when we arrived and had to wait over two hours with no or very little explanation nor communication. And just when we were ready to drive out, they had to take back again. Minor details but significant. Specially when all documentation was signed before to avoid loos of time like we ultimately ended up having.
Horrendous service,worst experience ever!,i took my 2020 911 to this place,i have bought several cars from them before and i will never ever give them my business again,my service advisor (Last name Carrera) was horrible,kept my car for 3 weeks and never provided a loaner,i had to chase him around to get updates on my car,i took the car there for 3 issues and i was given excuses every time i called on why the car wasn't ready,i escalated it all the way to the service manager Scott and then a week later the car ... Read More DealerRater - Apr 18, 2023
I recently leased an Audi at The Collection. I was greeted by Kelsey Giebel who exceeded all my expectations. I was impressed by her patience, knowledge and customer service skills. She continued to answer/address all my questions, days after the leased was completed, in spite of her busy schedule with other new customers. My experience at The Collection with Kelsy and all the team members that I encountered was 'World Class"!
What good is an online service scheduling tool if the available dates are never accurate? This is the third time in a row I schedule service online that I get a text two days later to let me know there's no loaners available for another month. Mind you, when you schedule the service, you select whether you need a loaner or not. If you do choose the loaner option, the available appointments get reduced significantly and they're at least one week in the future, usually two. Meaning selecting this option does reduce available appointments because of loaner availability. ... Read More DealerRater - Mar 2, 2023
This is not going to a see a dealer. This is going to visit family.
I received a Professional and very. friendly attendance . Car received well : quickly check in . Administrative doc processed fast
The worst service experience I have ever encountered at a Porsche dealer. I lost the key to my 2004 Boxster during hurricane Ian. I ordered a new key fob through the dealer and had the car towed from Key West To Miami. It was determined that the drains were clogged and the floor was flooded. The rugs were to be removed and sanitized and the ECU replaced and the car put back together and the new fob programmed. The car has been there three weeks and I keep getting a different story and a different delivery date each time I call.
Brought My car to BMW and seems The Collection didn't really deliver the car in the best condition. I'm a client with TC but this time I have to drop a bad review is not how I was expecting it to be handled tbh.
The people at collection let you feel extra special , Luis Hernandez in particular . He gave me the white glove treatment all the way till new car was in my condo . Will only buy at this dealership . The honesty and quick handling of purchasing a car is unmatched . Luis Hernandez is a great sales person to deal with and a great person . Will shop again ! 5 stars !
Seamless experience is by leasing our Alfa Romeo. Charmain was great, efficient, and thorough. Great experience. Ken Pyatt
I am very pleased with the work and service that I received at the Collection, and I must say that Mikhail is a professional and a very courteous person. He immediately took care of me and he made arrangements for a loaner that I could use during the time needed to correct the issues. All the work was completed and my car is working perfectly. I appreciate it.
The personalized attention offered by Eddieon every service visit is outstanding and professional ! I appreciate the work done at The Collection. I fully recommend Eddie as the best employee that has ever helped me with the service of my car.
Excellent service. Misdiagnosed problem twice but caught it. Fixed car quicker than expected. A bit expensive but time and courtesy excellent.
Jimmy Gonzalez did excellent work making the process easy and seamless. He took the time on the test drive and also took the time to highlight the key features in the Porsche Cayenne.
Andres was amazing to work with! He really knows his the car inside and out. His client service is second to none! His advice when building my car was spot on, he actually advised what not to add and what to add which the end product looked amazing.
An excellent service. I would never go to another dealership for the same brands. I was assisted by Mario Rodríguez at Maserati. A very kind and fine gentleman that understands what you are looking for.
Service advisor was the best of the best , but one of my AirPods got stolen, and the answer was , I am sorry, that is unacceptable. At least the should say we going to compensate you back for your lost .
Very efficient. Service was excellent. Will definitely recommend to all my friends looking for their next car.
Our experience with the Collection was wonderful we were able to lease our Maserati immediately. The staff handled everything in a very professional matter. We will definitely recommend the team at the Collection to our friends and family.
Professional, communicates details of what the car needs and efficient in turn around time , great
Once was expensive but good service today is only expensive without good service but only words ow I'm sorry I apologize and on
June 18 cars.com notified The Collection about me interest in the '15 DB9. Emily Burton said me an email on Mon June 20. I called her early on mon before I read the email. Made a 10K deposit on the 21st. She was very helpful during the purchase process. She sent a buyer's order on the 28th. Talked with Romy Vega on Fri the 24th. He was very patient and kind allowing me extra days to get the funds for the balance payment. This was a cash deal. I electronically signed the buyers order. They overnighted a Carfax report on the 28... Read More DealerRater - Jul 6, 2022
Great customer care service. Ease of schedule appointments. Knowledgeable service advidors. Complimentary transpirtation. Extended hours.
They lie to customers. They say they changed the parts and it's a lie. They gave me the car just like I left it.
Top service from A-Z, staff very courteous and attentive. Service on vehicle is done on a timely manner, dealer provides transportation, from a loaner to car service to your destination and back. I've been honored to have the same service advisor, Erick Flores, for a few years now, he is truly an example of what customer service should be like, always smiling, remembers my name, calls me to provide status on vehicle when in service, follows up afterwards, he's the BEST!!
Great service always on time and friendly I especially appreciate the Ferrari service director thanks
Jennifer was very attentive and helpful the experience was very good. Overall an efficient and easy process. Appreciated the loaner
Excellent staff, friendly and knowledgeable Would recommend to anyone looking for a pleasant car-buying experience
Always excellent it exceeds my expectations I don’t know what to say to fill up the other 15 words.
I used to go to The Collection for service many years ago, then I stop and started going to Ft. Lauderdale. This year I was not able to drive that farther… Thank you for making the experience great again here in Miami. I will definitely see you guys next year!!
Thank you Erick for the great service and superb customer experience. I have had to take my car in a few times and every time you exceed my expectations. Thank you!
I’m very pleased with the efficiency and the effectiveness of service. Jennifer does an excellent job.
Excellent service, excellent salesman, incredible finance. They don’t xx anyone. As always an incredible dealer
Great customer service and professionalism. Super smooth process especially during such a difficult time in the car marker. Highly recommend Stiles Tanksley.
Miqueas Melendez attended to service my Alfa Romeo and did a great job. My vehicle was serviced on the same day. Great service.
Everything was fantastic, from the valet reception to the nice installation. The salesman Javier was especially corteois and easy to deal with.
Service was was handled professionally, courteously and my F8 was returned cleaned in new condition.
The specialty of the Collection seems to be arrogance and condescension. If you want a dealership that doesn’t respect your time or your intelligence, these are the guys for you. They obviously believe that the elite cars that they sell and service somehow gives them license to be incredibly self important. They really do set the bar for the truly unpleasant car buying experience. If you can do yourself a favor and go somewhere else.
Great service, good inventory of cars, sales team friendlyand good salesmen, quick to do business and
Flawless vehicle Purchasing experience. I would highly recommend this dealership for their professionalism. Thank you
Excellent and quality service and attention all around. Erik is great, but everyone cares and wants to please. I purchased two vehicles there, considering a third. Congratulations!
My service person was great . I want to make sure that my review is communicated to him .
Leo was extremely knowledgeable and friendly. Made the whole process refreshing. Lots of inventory to choose from.
Great service. Friendly, knowledgeable people. Love The Collection. They hire women and men in service department. Good thinking.
Amazing service and friendliness! I have been buying my cars at the collection for 15 years.
After determining that my Aston Martin needed aclutch replacement, I authorized the service and they returned the car. I was left with a broken car that simply wouldn't engage firt gear in the middle of a highway, leaving me in a very dangerous situation. I texted my service consultant and I still haven't heard back. Probably they charged me for a service horribly executed if at all....
Miqueas was awesome and so accommodating, he turned around my car around in record breaking time. I would highly recommend using this company for any vehicle service
Service for this dealer has been deteriorating slowly but surely..Had been a “ loyal” customer fir the last 12 years…a mission to get appointments… no loaners.. etc. Given market conditions I called and tried to buy my car which was a lease and it was a nightmare! Was given an appointment 2 months after I requested it and was told to renew my lease and wait for the appointment!!! Thankfully I found the best service at Audi North Miami… problem solved! Best Customer Service ever!!
Thank you for been so kind I can ask for a better sale guy, thank you Steve, you’re the best, thank you for all your help and support during the process, you guided me trough I can’t be happier with my new car. I always talk about you with my friends because for many years you’re have been there to help me and my family.
Take the experience of buying a car to another level. Before and after you purchase the vehicle
Jennifer, my Service Advisor was extremely efficient and helpful. She went above and beyond to solve any issues and answe my questions
Eric Flores is a great Ambassador for the Collection. A true Professional and very trustworthy!
Great experience, awesome selection of vehicles!! I recommend this dealer to anyone looking for a nice certified use luxury vehicle!!
I cannot say enough about the customer service, extremely friendly, great experience . Please keep up the great work! Staff amazing!!!!and don’t forget the car wash
This dealership is the most professional dealer that I have every dealt with. I am very happy with their Sevice.
Professionalism is always on display. They keep their word and keep you informed about what’s happening. Excellent.
Could not be any happier with the service that was provided from the collection employee’s
Just purchased my second car from this dealership. The sales effort was very low pressure. I live quite a distance from them and they made the whole experience as easy as possible. They were very professional and extremely knowledgeable. Highly recommended.
Jennifer was great and the service was just as amazing. I would highly recommend. Thanks again
Top notch! Car and papers were ready at my appointment time. Luis keeps everything streamlined and didn't try to change or haggle on anything.
Erick Flores at The Collection is the absolute best for my Jaguar Service. He is hard working and upfront and straightforward with his service recommendations. A person you can rely on Thank you, Charles
Excellent in all ways. I was especially pleased with the help I received from assistant service manager Joel Mugisha.
Great first experience for Jaguar service. Drone start to finish, very professional and courteous. Will certainly return.
I am not a customer of Ferrari of Miami. I bought a California T that was originally sold through The Collection. I wanted a copy of the window sticker for the car. Giuseppe quickly provided the sticker without question or qualification. My only regret is that I don't live in Miami so I could get my car serviced at The Collection/Ferrari of Miami.
I just purchased 2 vehicles from this dealer. Both Julio Mata and Andres Jaramillo are above all honest, and go above and beyond to give you the best deal, you get treated like family.
We received excellent and courteous attention by Mary Ann Jaramillo and Carlos Caballero at the service dept
Best place in Miami. Period. Service team and service area are excellent. Highly recommend it.
Be careful, things have definitely changed. I’m told it is because of the pandemic. Going on two weeks I’m waiting for a new tire. Two stars is only because Marco has always given superior service. I will expand on the experience as it progresses, but I must say at this point I would definitely consider someone other then this dealership to buy tires from in the future.
Fantastic service. Eric Flores is always very helpful, professional and knowledgeable. I have been getting service from the Collection for a few years now and Eric has always been very helpful.
Excellent service. Great staff. The Collection is the very best place to go if you want quality and professional service.
Very nice services , Cooperation and clear details for our agreement. Thank you to. Help me for complete understanding all documents.
Excelentes servicios, buena atención solo necesitan ampliar mas el personal de habla hispana, que existen pocas personas que hablen español
Seamless and efficient process that delivered just what I expected without the usual pretense that comes with the car-buying experience.
Jennifer in the service department is nothing but amazing A true rockstar. She will definitely take great care of you
Charmain Lisenbee is the ultimate professional! He made every aspect of leasing a new Audi such an enjoyable experience.
Cleanliness, convenience, timelines, good service, excellent service advisor. The Collection is overall a very good car dealership with great service.
Excellent service! Went out of their way to satisfy my needs. Very satisfied and would recomand.
The real deal(ership) In south Florida that has proper service Based on my experiences
The folks were very friendly & very helpful. A great place to do business. I highly recommend it
My experience at The Collection was excellent. I worked with Jorge Peńa.who was very thorough and quickly earned my trust.
Ms. Jaramillo worked hard to get all parties to a workable medium that none of the parties were at fault and I thank her for her diligence.
MR DiPietro was professional knowledgable and efficient. Made this transaction very easy smooth and painless. Thank you!
I would love to give 0 stars! Alfa Romeo owners gets NO attention. They obviously prioritize who you are or the car you drive. Took my car three times there. Every single one got a different advisor. Last time car was left there for three days and the technician didn't even look at it. Called several times and advisor didn't return any call. They simply don't care!!!! When I told him that I no longer wanted their service his answer was a simple "Okay", NO APOLOGIES at all.
Jennifer Ferrell in service was very competent in checking my vehicle in for service and had a loaner ready. My car was ready when promise. Excellent service.
Great support and service from Thomas at the collection. Highly recommended. I would buy again from The Collection.